Call Center Manager Job at Automated Health Systems, Marlborough, MA

  • Automated Health Systems
  • Marlborough, MA

Job Description

Automated Health Systems is seeking a Call Center Manager to support contact center operations and staff leadership to support the Mass Health Medicaid project. This position is an onsite.

Benefits

  • Health, dental, and vision insurance
  • 401(k)
  • Employee wellness program
  • Training and career growth opportunities
Responsibilities
  • Support oversight of daily contact center operations
  • Supervise contact center supervisors and staff
  • Monitor service level metrics and operational performance
  • Assist with staff scheduling and workforce coordination
  • Review reports and analyze operational trends
  • Support staff training and development
  • Monitor contact center systems and performance
  • Collaborate with leadership on operational improvements
Qualifications
  • Bachelor's degree in related field or equivalent experience required
  • 3-5 years of call center management experience
  • Experience in healthcare or human services preferred
  • Strong leadership and communication skills
  • Strong computer and reporting skills

Automated Health Systems is an Equal Opportunity Employer.

Job Tags

Similar Jobs

Honeywell

Senior Data Center Solutions Consultant Job at Honeywell

The Senior Data-Center Solutions Consultant leads the design and technical architecture of integrated building systems for Datacenter environments. This role combines deep Data Center domain expertise with strong business acumen to translate guest experience and operational... 

Postal jobs listings

Mail Handler - Open Positions in Jack, AL Job at Postal jobs listings

Role Overview USPS is actively accepting applications for Mail Handler Assistants nationwide. This position is open to candidates of all experience levels, with comprehensive training provided to help you succeed. Join a dynamic work environment where you will interact...

Novolex

Senior Quality & Food Safety Manager (Remote) Job at Novolex

 ...Novolex is seeking a Corporate Quality Manager responsible for quality assurance, food safety, and compliance across multiple facilities. This role involves driving process improvements, leading plant quality teams, and managing customer communications. Candidates should... 

Thaddeus Stevens College of Technology

Boiler Operator Job at Thaddeus Stevens College of Technology

 ...Job Description Job Description The Boiler Operator performs skilled work operating, monitoring, maintaining, troubleshooting, and repairing the College's central utility plant systems and related campus equipment. The position helps ensure the safe, reliable, and... 

JP Euro

A-Level BMW Master Tech $50-$60 an hr No Weekends! Job at JP Euro

 ...Job Description Job Description Job Title: A-Level BMW Master Technician (NO WEEKENDS!) (5 Yrs EXP Req) Location: Garland, Texas Company: JP Euro Relocation Assistance: Available Compensation: $100,000 - $160,000 (DOE) + Generous Sign-On Bonus For...