Job Description

Job Description

Job Description

Company: Chick-fil-A Northville

• If you are motivated by ownership, leadership, and the opportunity to build something, this role is for you.
  
• Operator Phil Whitsel is deeply invested in growing people in order to grow the business, believing that the restaurant’s greatest asset is its team.
  
• Chick-fil-A Northville is committed to operational excellence, leadership development, and creating a high-performance team culture.
  
• Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
  
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
  
• Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
  
• Chick-fil-A has awarded $266 million in team member scholarships since 1973, with $29 million total awarded to 16,000+ winners in 2026
  

Value and Appreciate Employees

• Health Insurance
  
• Paid Time Off
  
• 401(k) with Employer Match
  
• Tuition Discounts at 100+ Colleges
  
• Sundays Off
  
• Overtime Opportunities Available
  
• Excellent Career Advancement Opportunities
  
• Be Part of a Team That Invests in Your Growth
  

Opportunity

We are looking for a BOH Operations Manager (PM Focus | Availability between 12:00 PM and 12:00 AM) to join our leadership team at Chick-fil-A Northville. This is more than a kitchen management position. It is an opportunity to take ownership of an important part of a high-volume restaurant, lead and develop people, and help build a culture of excellence.

As the PM Back of House Operations Manager, you will oversee evening kitchen operations, coach and develop team members, and implement systems that create consistency, accountability, and exceptional guest experiences. You'll work alongside an experienced leadership team while gaining the skills needed to lead a multi-million-dollar restaurant. This is a hands-on leadership role designed for someone who enjoys being in the operation, solving problems, and helping people succeed. We're looking for a leader who isn't afraid to roll up their sleeves, raise standards, and build a team that performs with excellence every day. The ideal candidate is hands-on, takes ownership, and is energized by the opportunity to strengthen a team, raise standards, and help others succeed.

If you're energized by fast-paced environments, enjoy coaching others, and want the opportunity to make a lasting impact on both people and operations, we'd love to meet you. Whether your long-term goal is becoming a Director, leading restaurant operations, or continuing to grow your leadership career with Chick-fil-A, you'll find meaningful opportunities for development, ownership, and advancement here.

Your Impact

• Lead and model the Chick-fil-A Northville Mission, Vision and Core Values with guests and team members
  
• Own and lead PM kitchen operations, ensuring strong execution during high-volume hours
  
• Drive operational excellence through food safety, quality, and production systems
  
• Develop and coach team members, building a strong and sustainable leadership bench
  
• Create systems that lead to consistency, accountability, and predictable success
  
• Improve key performance metrics including speed of service, labor efficiency, and retention
  
• Lead a clean, safe, and high-performance BOH environment
  
• Hold team members accountable to standards while fostering a positive team culture
  
• Support overall restaurant goals and collaborate with the leadership team
  

Background Profile

• 2+ years of leadership experience in restaurant, hospitality, or similar environment
  
• Strong operational mindset with experience in BOH or kitchen leadership
  
• Proven ability to coach, develop, and hold a team accountable
  
• Demonstrated ability to improve performance, systems, or team consistency
  
• High level of ownership, work ethic, and attention to detail
  
• Ability to lead in a fast-paced, high-expectation environment
  
• Servant leader who thrives in a team-oriented culture
  
• Full Time Availability (Hours of 12:00 PM - 12:00 AM)
  
• ServSafe certification (highly preferred)
  

Apply now and you will be contacted ASAP .

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